Contact

Contact Us

Reach out for support, safety concerns, and platform-related questions.

Contact Us - Maaruwak.lk

Need help with your account, listings, or safety concerns? We are here to help.

1) How to Contact Maaruwak.lk

For support and general inquiries, contact us by email:

2) What to Include in Your Message

To help us respond faster, include as much detail as possible:

  • Your username (and registered email/mobile if relevant)
  • Advertisement URL or swap request reference
  • Screenshots or error messages
  • Date/time of the incident
  • A short description of what happened and what you need

3) Common Support Topics

You can contact us for help with:

  • Account access issues (login, verification, password reset)
  • Advertisement posting/editing or visibility concerns
  • Favourites or swap-request messaging issues
  • Suspicious behavior, scams, or safety concerns
  • Privacy, Terms, and policy-related questions

4) Response Guidance

We review requests on a best-effort basis and try to respond as quickly as possible.

Response times can vary depending on request volume and the complexity of the issue. Clear details and screenshots help us resolve issues faster.

5) Safety Escalation

If you believe there is an immediate safety risk, fraud in progress, or criminal activity:

  • Contact relevant local authorities first.
  • Then share the incident details with us at dev.maaruwak@gmail.com so we can review and take platform-level action where possible.

6) Product and Feedback Requests

We also welcome product feedback, bug reports, and feature suggestions.

When sharing feedback, include:

  • What you expected
  • What happened instead
  • Your device/browser details (if available)

Thanks for helping us improve Maaruwak.lk.